Consider purchasing and installing an aftermarket PCI USB Card, and connect your MOTU interface to a.Check Windows Update for any USB related updates for your computer.Check with your motherboard and USB chipset manufacturer to see if there are any BIOS or driver.If you have carefully followed the above suggestions and are still experiencing USB audio playback issues, please consider these additional suggestions: Under the “Global Settings” tab, scroll down to “Power management mode”.Find “Allow Cortana” and double-click to open.Navigate to Computer Configuration > Administrative Templates > Windows Components > Search.Type “Edit Group Policy” and hit Enter on your keyboard.Deselect "Turn on fast startup (recommended)" - make sure that the check mark disappears.Click "Change settings that are currently unavailable".Click “Choose what the power buttons do”.Type “Control Panel” and hit Enter on your keyboard.Once complete, restart your computer for the changes to take effect.Back in the Sound window, click on the Recording tab and repeat steps 2-4.In the Properties window, go to the “Advanced” tab and uncheck the option to "Allow applications to.Select the MOTU Audio Device from the list of audio devices. Select Hardware and Sound > Sound and click on the Playback tab.Type Control Panel and hit Enter on your keyboard.Click the plus (+) sign next to"USB Selective Suspend" to expand the options.Click "Change Advanced Power Settings" then scroll down to "USB Settings".Click Search and type "edit power plan" in the Windows Search box.Make sure to repeat this process for each USB Root hub in the Device Manager.Uncheck the option for "Allow the computer to turn off this device to save power".Find “USB Root Hub” and right-click on it.In the Device Manager, go to “Universal Serial Bus Controllers”.Open the Start menu and type in “Device Manager”.Try making the following changes:Ĭhange USB Root Hub Power Management settings: There are a number of settings in Windows that can have an impact on USB audio performance. We recommend a USB cable no more than six feet in length. It’s possible that inexpensive alternatives and cables that are too long can introduce problems. Use the included USB cable or a high quality third-party cable. Be sure to try all USB ports on the computer. If you are using a powered hub and you’re still seeing issues, try disconnecting other USB devices or connect the M Series interface directly to a USB port on the computer. If you are using a USB hub, please make sure it is externally powered.Setting the Buffer Size to 256 or 512 is a good place to start with most systems. Depending on which product you’re using, you can raise or lower the number of samples per buffer in the M Series Control Panel app, MOTU Pro Audio Control’s Device Page or the MOTU Audio Console. Lower Buffer Sizes can reduce latency, however, too low of a Buffer Size can introduce performance issues. Using too small of a Buffer Size can introduce clicks, dropouts and glitches during playback.
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